Good stay but housekeeping was poor. More a 3 star hotel than 4 star.
The hotel entrance and arrival process was quick and the staff are very helpful. However, we felt that there are housekeeping issues that bring the hotel down to a 3 star. There was no shower gel, just 2 bottles of shampoo. We checked the bottles to see if they doubled as shower gel, alas, they didn't, so we asked for some shower gel and got another bottle of shampoo! There was no milk, no flannels in the bathroom, only one water glass, which was not replaced daily, 1 pair of slippers, a broken lamp shade and cheap toilet roll. The room was not dusted the whole time we were there and there was thick dust on the TV stand by our last day. All of which add up to 3 star and not 4 star. The room itself was large as we had upgraded, but was under utilised, there could have been a sofa added and there was lots of unused space. Overall the room looked a bit forgotten about. The breakfast was really good and there was loads to choose from and the staff were lovely and very helpful. Overall we had a good stay and the minor room issues did not impact our time in Amsterdam, we just feel that a little bit of attention is needed by housekeeping on keeping the rooms in a 4 star condition. At the time of staying, April 2024, there was no onsite restaurant and we had to search the area for something to eat. Reception will give you a list of places, but it was difficult to know what these places were like. The hotel is a little remote and its a good 10 to 15 minute tram ride into central Amsterdam. We did know this before we booked as we didn't want to be kept up at night being disturbed by night revellers in Amsterdam.
