Overview

Guest reviews

TripAdvisor rating 4.5 from 2864 reviews

TripAdvisor Traveller Rating. Based on 2864 reviews.

Excellent
46.1% 1320
Very good
40.3% 1154
Average
10.5% 300
Poor
2.0% 57
Terrible
1.2% 33
  • Sleep Quality 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
  • Cleanliness 4.5

Good hotel, service can be better

The hotel is very good, room and bed quite comfortable, no noise even we were on first level. Its location is nice, residential area with lots of coffee places and restaurants nearby. The service overall was good, staff was attentive but they did goof on an important issue. I need to travel with some refrigerated medicines, which I kept well in the minifridge. But the night before checkout I gave my ice pack at the lobby to be frozen overnight to be able to use it. The next morning they returned it but was not frozen as it was placed in the refrigerator section. They apologized and as our flight was not until 5 pm they offered to freeze it for us until then. But, when we returned to pickup luggage and medicines they had lost my icepack. For 20 m they looked for it unsuccessfully and the guy at reception was not even apologetic. We had no alternative but to ask for ice and pack my medicines, which during the flight melted snd wet several of my clothes. I understand things can go wrong, but not being empathic with the situation they created is not what I expected. They didn’t offer a solution. In general the staff at reception were not very friendly.

Patricia V 4

Great hotel

Great hotel,with a great location all we did was jump onto the tram outside the hotel to go into grand central. Hotel had a few restaurants In walking distance same with a lidil. All round great experience

jackA3301XH 5

It has it's good and bad points

A lovely historic hotel that used to be a civilian hospital built in the 1800s. PROS: (1) The staff is extremely friendly. One of the guys that works in the restaurant literally walked us to the Muiderport train station around the corner because we were very anxious about making sure we got on the correct train in order to get to the airport on time. (2) Breakfast was really good. There was a wide array of items to choose from: eggs, pancakes, various breads, cereals, fruit, yogurt, bacon, sausage, cheeses, various juices, coffee, cappuccino, etc. (3) The room was large with different decor in each room, although our headboard was weird with naked butts by the famous photographer Spencer Tunick. The hotel clerk said it was the most popular room. It was definitely a conversation piece. (5) Very clean. CONS: (1) The location was a distance from the heart of the city but it is located on a tram line to get you to the touristy parts of the city. (2) There is nothing to do in the area of the hotel (no good restaurants or cool night life, no stores other than a small convenience store across the street. There's a couple of little restaurants down the street, but nothing to brag about. (3) The bathtub in somewhat of a hazard if you're a short person like myself. It's too high. The design of the shower door (it's a half door) causes water to leak on the floor when showering and the tub is slippery when there is soap in it. Husband and I both nearly slipped in the tub on 2 separate occasions. (4) Not that we came to watch tv, but when in the room like to have it on. It wouldn't work half the time. I would have enjoyed this hotel more had it been located in a different area.

4Stews 4