Do you have a question or comment?We are happy to help you. Check whether your question is listed here or use the form below. We will get in touch as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!
- Is Wi-Fi available?
Yes, you can use free Wi-Fi throughout the entire hotel.
- Can I pay securely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- Why do I receive a payment request by email?
When you have made a reservation that requires advance payment, you will receive an email from us with a payment link. When the payment is made, your reservation is confirmed immediately! Click here for more information.
- May I bring my pet along?
No, pets are not permitted in the restaurant or in the hotel.
- May I smoke in the hotel/are there smoking rooms?
The entire hotel is non-smoking. You can ask for a room with a balcony when making your reservation. These rooms are available on a limited basis. Otherwise, it is possible to smoke under the shelter by the front door of the hotel.
- Is the hotel accessible for disabled people?
Yes, the hotel has one room that is accessible for disabled persons. There are also several rooms on the ground floor.
- As of what age can I book a room?
Eden Hotels has clear rules for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- What is the easiest way to reach the hotel using public transport?
With the train, it is best to travel to Station Amsterdam Muiderpoort. Buses and trams stop at the Linnaeusstraat/Wijttenbachstraat stop, which is two minutes walking from the hotel.
- Can I park at the hotel?
Check the pages Location and Practical information for the most recent parking information and prices.
- Which measures is the hotel taking regarding COVID-19?
The health and well-being of our guests and colleagues is our main priority. Now and always. That's why we welcome guests in an appropriate manner and in accordance with all regulations of the Dutch government and RIVM (National Institute for Public Health and the Environment). To guarantee the safety in our hotels we have put together some “house rules”, making sure you will have a completely carefree and enjoyable stay. You can find them here.